Frequently Asked Questions
Here are some of the most frequently asked questions by users when visiting this site. If your question remains unanswered please contact us on 0791 273 3521, on-line contact form or via e-mail; firstname.lastname@example.org
Security is of paramount importance to us, that’s why our website is hosted on a web server integrated with Secure Socket Layer (SSL) and Advanced Encryption Service (AES) offering maximum 256-bit data encryption.
- Debit Card
- Credit cards
- Bank Transfers
- Cheques (payable to ‘Islamic Artwork Ltd’)
We estimate cheques may take 3-5 business days to clear and subject to banking system processing procedures. Order processing will commence once funds have cleared.
Compliance assessment is review annually.
You will be required to register account to purchase goods and services. This will also provide you with historic purchase information.
To ensure GDPR compliance, we need to maintain list of registered users to ensure personal data is handled, stored, protected and updated as defined in the regulations.
After logging into your account, the status of your checkout history can be found under ‘Orders’.
From time to time, we may offer promotional codes which must be added during checkout process. We strongly recommend you double check codes have been applied successfully prior to checkout as this cannot be applied once checkout has been completed.
In line with HMRC regulations we are currently exempt from VAT registration. On this basis, invoices will not show VAT will not be added to your receipt.
Unfortunately this is not possible as we can only provide full 12 month warranty on products including base layers and artwork prints wherein we have full end to end control. To ensure stable production environment we cannot accept media due to possible contamination which could cause damage to sensitive machines used during order process.
The machines we use provide printing capability width of 1.62 Metres (64 Inches). Actual print width will be determined by the width of the media less media clamp dimensions.
Yes! – please contact us with your requirements and we will provide you with a quotation.
- Product images shown on this website are for illustrations purposes only.
- Please ensure you select the correct size and print media prior to checkout as we operate on demand print service. Refunds and exchanges are exempt from our returns policy on this basis.
From time to time, we may offer discount coupons or free delivery (UK only) as per terms and conditions of the offer. If you return part or entire order and no faults are identified then refund will be subjected to reduction based on delivery costs we have incurred in fulfilling the order.
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to our system for your order. It’s fast, easy & secure.
We do not offer credit and for this reason orders will only be dispatched once goods have been paid for in full.
In addition to 30 day money back guarantee, all products carry 12 month warranty as standard for manufacturing defects. Please return the item and we will try and repair issue in the first instance. If item is beyond repair then we will offer either replacement or a refund at our discretion.
islamicartwork.co.uk uses some of the latest graphic designs which may not be supported in lower version of browsers, it is recommended that you install latest versions of your preferred browser.
Two-factor authentication, or 2FA, adds a second layer of security to user accounts. It requires them to not only enter their password, but also a second piece of information only they have access to. An account protected by 2FA is virtually impossible to compromise. Even if an attacker discovers your username and password somehow, they still can’t log in.
TOTP-Based Authenticator App
2FA feature leverages authenticator applications and services that support the time-based one-time password (TOTP) standard. There are many of them to choose from on the market; Google Authenticator (recommended) and Duo Mobile are just a few.
Once registered, download your preferred authenticator app from Google Play or Apple Store. In ‘My Account’, enable 2FA authentication and scan either QR code or bar code to activate.
- Enabling 2FA activation and downloading app must be completed within 10 days otherwise access will be automatically locked.
- You will also have have access to three emergency codes that can be used. Keep them in a safe place; if you lose your authentication device, then you can use them to log in. These can only be used once each.
Our website is integrated with HSBC’s preferred payment gateway providing you with peace of mind. Once you are ready to checkout you will be redirected to Global Payments platform wherein you will need to enter card number, name, valid from date and/or expiry date plus three digit code on the back of the card. Global Payments will authorise payment remotely on their secure servers and upon successful payment automatically redirect you back to our site to confirm the order. Rest assured, at NO POINT will we have sight of transaction details or store your payment card details on our systems. Once approved, we will commence order processing activities.
Yes! – The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organisations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB. Keeping our systems secure ensures customers can trust us with their sensitive payment card information. Compliance confirms we are part of the solution – a united, global response to fighting payment card data compromise.
Please refer to our Privacy & Cookies policy which sets out how we collect, store, use and protect personal data information when you use this website in compliance with General Data Protection Regulation (GDPR) framework. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that data will only be used in accordance with this privacy statement.
We use high quality materials including genuine inks which the manufacturer description states as scratch, chemical & strong water resistance with 3-year outdoor durability for a broad range of coated and uncoated media.
The first time you place an order the checkout process will provide you with option to create a new account. Alternatively, you may register under ‘My Account’ option.
This method enhances security level.
When you enter a password there are four indicators to help you with choosing a password; Very Weak, Weak, Medium and Strong. Password length is minimum 7 characters and use of upper case, lower case, number and symbols is advised to strengthen password. All passwords are stored encrypted in our secure database.
By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.
Yes, please send your requirements (i.e. product code, size, colour and placement locations) to email@example.com for a quotation.
Yes, low resolution images may lead to pixelation if size is increased and as such we strongly advise use of high resolution images. Please ensure minimum resolution of 300 dpi and 3mm bleed is applied around the artwork to allow for trimming. Files must be provided in flattened or outline format.
We can process printing using AI, EPS, PDF, PSD and JPG files. You must select CMYK as default format for printing. Please do not supply in RGB format such as PNG as this is for screens only.
To ensure prints reach you in perfect condition we operate on demand print service. We will process your order once checkout has been completed.
Please refer to Delivery Information for details. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Depending on item ordered we may use DPD or Royal Mail (as preferred supplier). However, we reserve the right use alternative courier service, if needed.
Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal. By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.
For more details, please refer to PayPal for details.
We take such matters very seriously and will look into individual cases thoroughly. Each time order is dispatched we retain receipt from our couriers as proof of dispatch. In the event of lost mail, we will try to locate item with the delivery team and if there’s a clear indication that your order is indeed lost we will work with you in processing compensation claim from Couriers. Once claim has been approved we will re-send the order to you at no extra cost (subject to availability). If a replacement cannot be supplied we will process a refund.
This option is not available at this time.